Government agencies work hard to implement complex, ever-changing laws, regulations and internal policies. Even so, a considerable lag time can occur between adoption and implementation, and delays and human errors can arise as agency personnel apply new regulations. Whether for tax, welfare or other operations, solutions based on ILOG software enable agencies to accurately introduce and apply policies in a timely manner.

E-government should not exist by 2010. For those unimpressed by new technology, the appearance of this new prefix everywhere must be irritating. And its use can be dangerous as well as annoying. E stigmatises technology, splitting debates about the use of technology from debates about the problems that we face in delivering world class public services. These are two discussions that should be one and the same. After all, e-government is just government.

This contribution distinguishes e-government from e-governance and focuses on the external component of e-government, i.e. the relationship government to citizens, businesses and other government organisations. A review of worldwide efforts to revolutionise service relations on the basis of information and communication technologies (ICT) identifies still big gaps between ambitious goals and real progress in electronic service delivery.

Many researchers have conducted studies on consumers to understand various aspects of Web site credibility. However, some consumers may not be well equipped to make informed decisions about the accuracy of information in technical fields such as health or finance. In fact, previous research in other mediums showed that consumers have had mixed results when judging credibility of information.

This paper looks at the implementation of a new customer value alliance model in e-government. Firstly we review the issues of e-government and the drive towards customer centric organisations in the context of multiple government agencies. A model of e-Government is introduced and examined within the context of a virtual organisation model which can be applied along the customer value chain across multiple service agencies.

Recent election problems have sparked great interest in managing the election process through the use of electronic voting systems. While computer scientists, for the most part, have been warning of the perils of such action, vendors have forged ahead with their products, claiming increased security and reliability.

Access to broadband is widely recognized as a prerequisite for a community’s economic welfare and the delivery of government services. In communities where the private sector is perceived as having failed to deliver adequate and affordable broadband services, municipal and county governments face pressures to stimulate broadband deployment.

At a Spring 2002 Council of Excellence in Government orientation session for senior government leaders, respondents were asked to think about a world where E-Government was an accepted fact.

...advances in electronic publishing technologies and the availability of government publications on the World Wide Web are affecting paper-based dissemination and sales and are raising questions about the direction and future of the Federal Depository Library Program.

Advances in the use of information technology and the Internet are transforming the way federal agencies communicate, use information, deliver services, and conduct business. If used effectively, these advances can help reshape government, making it more innovative, efficient, and responsive to the public.

This paper describes requirements, expected benefits and current results of the EU-funded project Webocracy (IST-1999-20364 “Web Technologies Supporting Direct Participation in Democratic Processes”).

This paper describes some aspects of the e-Government, mainly from the knowledge management perspective.

The defined aims and objectives of the study were as follows: to outline plausible approaches to electronic voting in UK elections, to assess the security risks associated with each, to postulate mechanisms for mitigating those risks to the point where the Government might be expected to consider them acceptable in a UK general election.

This project examines the operations of telephone hotlines operated by Commonwealth Government agencies for business users.